by new_wtcm | Nov 11, 2014 | Uncategorized
Is your Workforce Proactive or Reactive?PROACTIVEProactive people initiate. They tend to act with little or no consideration; to jump into situations without thinking or analyzing. They may upset some people because they can bulldoze ahead with what they want to do.... by new_wtcm | Nov 11, 2014 | Uncategorized
Service with a SnarlCustomer Outrage is Justifiedby Catherine RahalShelle Rose Charvet says there’s a crisis in customer service.
Judging in part from the mail I received in response to my columns on bank and cable company services, she’s hit the nail squarely on the... by new_wtcm | Nov 11, 2014 | Uncategorized
The Right Moment to Close the Sale – Shelle Rose Charvet Jamie was listening patiently to his potential customer. George had said what he was looking for, why he wanted it and what would happen if he didn’t solve the problem soon. Jamie was eager to close the deal but... by new_wtcm | Nov 11, 2014 | Uncategorized
Words that WorkDespite sea change in customer attitudes, companies are still talking down to their clientele. All it takes is a subtle shift in your marketing language to produce noticeable resultsby Shelle Rose Charvet PROFITguide.com / February 12, 2004There’s... by new_wtcm | Nov 11, 2014 | Uncategorized
The Fruits of Wrath Believe it or not, angry customers represent your highest revenue potential. Here’s how to win their hearts. by Shelle Rose Charvet PROFITguide.com / April 16, 2004 Unless your company is perfect, lucky or both, you and your staff have been... by new_wtcm | Nov 11, 2014 | Uncategorized
Campaigners Sent Knocking in Tight Races Door-to-door approach gains in popularity for one very good reason: It actually works. by Gloria Galloway The Globe and Mail / June 7, 2004 CALEDON, ONT – The slightly built woman folded her arms in front of her chest and...